Tribune News Service
Mohali, July 31
In a bid to curtail the footfall in authorities workplaces amid the Covid-19 pandemic, the Mohali district administration can be adopting an Online Public Grievance Redressal System.
Deputy Commissioner, Girish Dayalan, acknowledged this whereas chairing the core group assembly of officers.
He mentioned that it’s in one of the best curiosity of the general public, in addition to public servants, that each one avoidable inflow of individuals to authorities workplaces be restrained. He mentioned that Directorate of Governance Reforms (DGR), Punjab has developed a Public Grievance Redressal System (PGRS). It is an built-in system for grievance redressal pertaining to all authorities departments through a single know-how interface. So, so far as attainable, complaints can be entertained on-line by way of PGRS.
Sharing the small print of PGRS, Harkirat Channe, Assistant Commissioner (Grievances), mentioned that PGRS is accessible to residents through 4 modes – internet, cell, Sewa Kendra and a name centre. Using a web-based portal of PGRS, an aggrieved citizen can conveniently file a grievance and obtain an assured response to his grievance.
Channe mentioned earlier each division had its personal grievance redressal mechanism and not using a standardized workflow for redressal and no outlined timeline for decision and accountability. She mentioned that in distinction, the PGRS has a transparent, standardized workflow for grievance redressal. She added that it assigns timelines to every officer within the workflow for decision of the grievance, allows residents to submit their suggestions on the decision offered and permits for escalation of grievances to larger authorities.
Channe mentioned that the PGRS portal will present a 24×7 platform to the general public to speak with the administration and added that folks will be capable to lodge their complaints with out having to go to totally different workplaces amid the pandemic.