Mohali district to undertake on-line Public Grievance Redressal System


Tribune News Service
Mohali, July 31 

In a bid to curtail the footfall in authorities workplaces amid the Covid-19 pandemic, the Mohali district administration could be adopting an Online Public Grievance Redressal System.

Deputy Commissioner, Girish Dayalan, acknowledged this whereas chairing the core group assembly of officers. He mentioned that it’s in the very best curiosity of the general public, in addition to public servants, that each one avoidable inflow of individuals to authorities workplaces be restrained. He mentioned that Directorate of Governance Reforms (DGR), Punjab has developed a Public Grievance Redressal System (PGRS). It is an built-in system for grievance redressal pertaining to all authorities departments by way of a single expertise interface. So, so far as potential, complaints could be entertained on-line by PGRS.

Sharing the main points of PGRS, Harkirat Channe, Assistant Commissioner (Grievances), mentioned that PGRS is accessible to residents by way of 4 modes – net, cellular, Sewa Kendra and a name centre. Using an internet portal of PGRS, an aggrieved citizen can conveniently file a grievance and obtain an assured response to his criticism.

Channe mentioned earlier each division had its personal grievance redressal mechanism and not using a standardized workflow for redressal and no outlined timeline for decision and accountability. She mentioned that in distinction, the PGRS has a transparent, standardized workflow for grievance redressal. She added that it assigns timelines to every officer within the workflow for decision of the grievance, allows residents to submit their suggestions on the decision offered and permits for escalation of grievances to larger authorities.

Channe mentioned that the PGRS portal will present a 24×7 platform to the general public to speak with the administration and added that individuals will be capable to lodge their complaints with out having to go to completely different workplaces amid the pandemic. 



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