SC okays DGCA plan for air ticket refund

Tribune News Service

New Delhi, October 1

The Supreme Court on Thursday accepted the Directorate General of Civil Aviation’s (DGCA) scheme for refund of money for the air tickets booked during the Covid lockdown. A three-judge Bench, headed by Justice Ashok Bhushan, endorsed the DGCA’s credit shell scheme which will be valid till March 31, 2021.

The Bench said in cases where air tickets had been booked through agents, the refund would happen only through them. It asked the Ministry of Civil Aviation to issue the necessary directions in this regard.

Only through agents if booked by them

  • According to the apex court, if air tickets are booked by agents, refund should take place through them
  • The refund has to be made within three weeks from the date of cancellation, it ordered.

The petition was filed by the Pravasi Legal Cell.

The top court said if a passenger had booked an air ticket during the lockdown period (March 25 to May 24, 2020) for domestic or international air travel and the airline had received payment for booking of air ticket for travel during the same period, and the refund is sought by the passenger against that booking being cancelled, the airline shall refund the full amount collected without any cancellation charges.

The refund shall be made within three weeks from the date of cancellation, it ordered.

In several other cases, the airlines shall refund money to the passenger within 15 days from today. If any airline is unable to do so due to financial distress, it shall provide credit shell, equal to the amount of the fare collected, in the name of passenger when the booking is done either directly by the passenger or through travel agent so as to consume the same on or before March 21, 2021, it said.

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