Tribune Web Desk
Chandigarh/Bengaluru, March 10
Bengaluru-based content creator and make-up artist Hitesha Chandranee was allegedly assaulted by a Zomato delivery executive on Tuesday after an argument over a delayed food delivery order.
The Zomato delivery executive was arrested on Wednesday evening in Bengaluru, said police officials. The man was arrested shortly after Hitesha took to Instgram to air her woes and tagged the city police, who asked her to provide the area details to assist her further.
In the video, Hitesha was seen with a bloody gash on her nose, saying that the delivery man attacked her after she questioned him about the delay in the delivery of her order.
She claimed that the delivery man barged into her house and abused her as well. She revealed that she place an order around 3:30 pm on March 9, which was supposed to be delivered by 4:30 pm, but since she did not receive it on time, she got in touch with Zomato’s customer support, and requested them to wave off the charges for the order or to cancel it.
After the delivery executive, whom she identified as Kamaraj, came to her door, she asked him to wait as she was talking to customer care representative, which is when she claims the delivery man started abusing her.
“The Zomato delivery guy came, and he was so rude. I don’t usually open the door because of Shushi [her pet dog] and I opened the door a little and through the small slit I asked him to wait because I was conversing with Zomato’s customer support,” Hitesha was heard saying in the IGTV.
“I gave him a choice saying I do not need the order so you can take it, I am okay. But he refused to take the order back, and he started screaming at me, saying ‘Am I a slave or what? You are asking me to wait here.’ So, it was really threatening for me and I tried to shut my door but he pushed the door, took my order from the table, that is he entered my home and punched me on my face so that I don’t get back to him, and he ran away,” she added.
Hitesha adds she has suffered a nasal bone fracture.
“I was given high power antibiotics and painkillers because of which I am able to talk. I am unable to talk. My eyes water and my nose bleeds as soon as I start talking,” she adds in the video.
However, responding to the video, Zomato’s official Twitter handle said that it will cooperate in the police investigation as well as the medical assistance that is required.
“Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation along with assistance on the medical care required. We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future,” Zomato has said. — With PTI
along with assistance on the medical care required. We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future. (2/n)
— zomato care (@zomatocare) March 10, 2021